Airways Magazine

Tag "Customer Service"

Spirit Airlines Improves Passenger Experience

    Spirit Airlines Improves Passenger Experience

MIAMI — In order to offer customers a more attractive but faster and easier experience, Spirit Airlines created a redesigned, mobile-responsive website where they will find more than operational improvements and amazing deals

Read Full Article

San Jose Airport Introduces Customer Service Robots

    San Jose Airport Introduces Customer Service Robots

MIAMI — On October 25th, Mineta San Jose International Airport (SJC), “Silicon Valley’s Airport”, introduced new customer service robots to their airport. SJC is following in the footsteps of Amsterdam-Schipol

Read Full Article

PrivateFly: Flying Private Made Easier

    PrivateFly: Flying Private Made Easier

MIAMI — It’s no secret that consumers often employ the help of various third-party search engines when hunting around for commercial airfares. But here’s a question: where do you turn if

Read Full Article

American Airlines Employees Ratify Five-Year Labor Deal

    American Airlines Employees Ratify Five-Year Labor Deal

MIAMI— On Monday American Airlines’ customer service and reservations agents formally ratified a new five-year labor deal, reports the Wall Street Journal. The contract includes marked pay raises of about 30%,

Read Full Article

Onboard OneJet: Indy to Pittsburgh

    Onboard OneJet: Indy to Pittsburgh

MIAMI — “One trip. One Jet. Zero stops,” reads a banner overhanging the check-in area at Indianapolis International Airport (IND). OneJet,

Read Full Article

United Airlines Halts Outsourcing Until 2017

    United Airlines Halts Outsourcing Until 2017

MIAMI —United Airlines pledges “friendly skies” to its customers in its company slogan. The airline also recently made a pledge

Read Full Article

American Airlines to Launch New Trial on Uniforms

    American Airlines to Launch New Trial on Uniforms

MIAMI — In its weekly Arrivals newsletter to employees, American Airlines announced the launch of a further test campaign of

Read Full Article

PEOPLExpress Temporarily Suspends Operations

    PEOPLExpress Temporarily Suspends Operations

MIAMI — PEOPLExpress will be suspending service until October 16, 2014, impacting the travel plans of thousands of customers around the

Read Full Article

Ryanair Gets a Little Friendlier

    Ryanair Gets a Little Friendlier

MIAMI — Polarizing European ultra-low cost carrier (ULCC) Ryanair is taking some steps to make itself more customer friendly. In 2014,

Read Full Article

Current Issue

Cart

Subscribe to our weekly Newsletter

Polls

Would you feel safe flying on a Boeing 737 MAX once the grounding is lifted?

View Results

Loading ... Loading ...

@airwaysmagazine

Airways YouTube Channel

Polls

Would you feel safe flying on a Boeing 737 MAX once the grounding is lifted?

View Results

Loading ... Loading ...
0