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Onboard Delta’s A350 Inaugural Flight – Full Review (+Photos)

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Onboard Delta’s A350 Inaugural Flight – Full Review (+Photos)

Onboard Delta’s A350 Inaugural Flight – Full Review (+Photos)
October 31
21:53 2017

Written by Seth Miller for Airways

NARITA — Delta Air Lines is, once again, a three-cabin airline. The carrier launched service on its new flagship A350 aircraft this week with an updated Delta One business class cabin and a pleasant-enough economy class.

The aircraft also includes the company’s new Premium Select-branded premium economy service, bringing a true third class back into service. As expected, the pomp surrounding the new aircraft was impressive.

Festivities kicked off in Detroit with a “First Flyers Club” lounge area near the boarding gate. Delta offered pre-flight champagne and a travel wallet to passengers on the flight.

Celebrating Delta’s new A350 with bubbly pre-flight

A brief set of remarks were made at the gate – smaller than I expected given the significance of what the A350 represents for the company – and then boarding began.

The scrum to be first on board was less about overhead bin space on this flight (there are plenty thanks to the A350’s larger overhead bins) and more about joining a piece of history.


The new DeltaOne Suites as seen during boarding

The new Premium Select cabin on Delta’s A350

Economy Class onboard Delta’s A350

Despite a late start to boarding the plane pushed back a few minutes early, beginning our voyage into the next generation of Delta in-flight service.

The A350 replaces Delta’s 747 fleet, carrying 70 fewer passengers on board but doing so with massively improved economics and efficiency.

That A350 winglet is all sorts of sexy; Airbus is looking to change it, though, making it larger to improve aircraft efficiency.

As Delta draws down its hub at Tokyo-Narita (NRT) airport, choosing to route connecting passengers via Seoul-Incheon (ICN) with its new joint venture partner Korean Air, or to overfly the connections with nonstop flights from its US hubs to Mainland China and Hong Kong, the extra lift of the 747 is unnecessary.

The improved passenger comfort of the newer aircraft – LED lighting, improved cabin pressure and increased humidity – and the new seats combine to deliver significant potential upside to the airline and travelers with the move.

Our flight attendants documented the inaugural A350 just like many passengers were.

Of course, it is possible to retrofit the new cabins on to existing planes; Delta will do just that with some of its fleet. But right-sizing capacity per aircraft is an integral part of the company’s future success.

Adding the third cabin is also significant. It allows Delta to match its transatlantic partners Virgin Atlantic and Air France in the onboard cabins available.

The A350s are mostly focused on Asia initially, and in those markets the competition for premium economy passengers is well established.

That A350 winglet is all sorts of sexy; Airbus is looking to change it, though, making it larger to improve aircraft efficiency.

This is a “catch up” move in that global context. Fortunately, Delta’s version competes well in that space.

Premium Select offers a 2-4-2 seat layout with an increased pitch and recline. That enhanced personal space is on par with other carriers’ long-haul premium economy products, including some of the same challenges such as limited personal storage space in the seat, though the large overhead bins help make up for that.

The sizeable in-seat IFE screen features Panasonic Avionic’s eX3 IFE system with a snappy touch-screen or remote control interface.


A huge screen and great legroom are key to the Premium Select product. Storage space is lacking, however.

The A350s also feature Gogo’s newest 2Ku in-flight internet service, though on the inaugural flight it was overwhelmed by the number of connections and performed poorly.

Similar to the seating Meal service is squarely situated between business class and economy.

Premium Select customers get a paper menu with multiple choices to pick from. The main meal featured three options – two US and one Japanese – while the second meal had one selection from each region. The mid-flight hot snack was only a single option.

A printed menu for the Premium Select cabin

Once underway the flight tried to maintain a mostly normal passenger experience, though that is a tough challenge with passengers more celebratory than usual and crew working the galley for the first time.

The crew was augmented by an A350 launch support team, doubling up the number working to help smooth many of those bumps.

In conversations throughout the flight, it was clear that the flight attendants were learning the product just like passengers were. I expect that tweaks will come as feedback trickles up to management and some of the pain points are smoothed over.

Trying out the Japanese option for my the main meal from Detroit to Narita in Delta’s new A350 Premium Select cabin

Adding the third cabin will be a mixed bag for passengers, particularly at the “budget elite” end of the spectrum. Those who are accustomed to buying economy fares and upgrading to the Delta One product will, for the most part, need to adjust their expectations.

The second meal is “breakfast” though fortunately there is noodle option for those who don’t want eggs at 2pm Tokyo time.

That will be a double upgrade in the future, something rarely granted. On the plus side, depending on the fares involved, the upcharge to get into Premium Select can be reasonable relative to the increased space and improved service offered.

With multiple premium products, both in business and premium economy classes, on sale for the foreseeable future, there is a risk of customer confusion along the way. And the fare premium for the new plane is not a small upcharge.

Arrival in NRT was celebrated with the traditional water cannon welcome from the fire department and a gorgeous sunset behind the aircraft.

New friendships formed in the prior 12 hours were achieved as passengers headed onward to transit security or immigration, their “First Flyers Club” membership secured.


About Author



A Global Review of Commercial Flight since 1994: the leading Commercial Aviation publication in North America and 35 nations worldwide. Based in Miami, Florida.

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  1. grepiperart
    grepiperart December 01, 01:56

    Worst business class cabin I have been subjected too yet! Diamond 2M and this is a huge downgrade from the 747. The seat is the most uncomfortable in the flat position in the fleet. It has a 3 inch gap with no pad, just leather stretched over the gears of the seat and if your 5’10 or bigger when you lie on you side your hips going to be right on it. The food is equally as disappointing. Save your money and effort and just fly to Tokyo on ANA, Korean Air, China Southern, JAL or Cathy Pacific. All have superior service and much better first class service, food and cabins and for the same price as Deltas ridiculous price tag!! If you must fly delta do what I plan on doing save yourself on average 34% and take the ATL to NRT route, such better service and much better seats! The Delta one cabin is tiny and feels like a coffin, the screen is so close you can not enjoy its size and the doors are useless as with counter height walls, anyone can simply look right in. Should have put the money they spent on doors into a memory foam topper!! Oh yeah and I almost forgot…No overhead bins over the middle seats so don’t plan on plenty of storage room..useless!!

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