August 15, 2022
Shipping and Return Policy
Airways Magazine

Shipping and Return Policy

By subscribing to Airways Magazine, you are agreeing to the following Shipping and Return Policy:

DELIVERY


When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

● USA: 3–4 business days

● Europe: 6–8 business days

● Australia: 2–14 business days

● Japan: 4–8 business days

● International: 10–20 business days

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities in Dallas, Texas, USA.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address.

● Ask your local post office if they have your package.

● Stop by your neighbors in case the courier left the package with them.

If the shipping address was correct and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at subscriptions@airwaysmag.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

ORDERS


How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at subscriptions@airwaysmag.com

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this quickly, please email us at subscriptions@airwaysmag.com within a week’s time with photos of the damaged product, your order number, and any other details you may have about your order.

We’ll get back to you with a resolution as soon as possible!

RETURNS


What’s your return policy?

If there’s something wrong with your order, please let us know by contacting us at subscriptions@airwaysmag.com.

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at subscriptions@airwaysmag.com with photos of wrong/damaged items and we’ll sort that out for you. If damaged upon arrival, discounted products can be refunded. The product must have a receipt to be refunded.

Customers have only one week to ask for a refund. We will notify customers via email once a refund is completed.

If you have any concerns or questions about any aspect of this policy, please feel free to contact us here:

Airways Publishing, LLC
PO Box 463
Grapevine, TX, 76099

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