MIAMI – A lot has been said about the forced removal of a customer aboard United Express Flight 3411 on April 9 –The recent case about the experience of a passenger that was removed involuntarily from a United Express flight, and suffered physical harm at the hands of security officers. Yesterday, the carrier released a statement related to Dr. David Dao case:
We are pleased to report that United and Dr. Dao have reached an amicable resolution of the unfortunate incident that occurred aboard flight 3411. We look forward to implementing the improvements we have announced, which will put our customers at the center of everything we do.
This was second PR loss of the carrier in just a few weeks, as they denied two female teenagers, who were flying on a United employee travel pass, board with leggings.
Due to the recent events, they want to improve Customer Service, so the airline announced yesterday 10 substantial changes to how it flies, serves and respects its customers. While several of these policies are effective immediately, others will be rolled out through the remainder of the year.