MIAMI — Details of United Airlines’ $120 million upgrade of Terminal C at its Newark hub were revealed at an airport event yesterday. The Chicago-based airline has partnered with concession operator OTG Management to transform the food and shopping experience at Newark.
Newark passengers will see a major change in food offerings, with concepts being introduced by international and regional chefs—including four with Michelin stars—are creating restaurant concepts. Some of those include:
- Saison, a classic French bistro by Alain Ducasse;
- Vesper Tavern, a gastropub-style tavern by Paul Liebrandt;
- Riviera, oﬀering French country fare by Alex Guarnaschelli;
- An Italian steakhouse by Mario Carbone; and
- SRF Bar, a surf bar and sushi oasis by Josh Capon.
The airport’s food court will also see new global concepts, including hand-pulled fresh noodles at Kaedama, Shoushin Yanaura’s ramen bar, Mexican street fare at Alex Stupak’s Taqa Taqueria, Nonna’s Meatball Cafe by Amanda Freitag and Jacques Torres’ Melange Bakery. After the renovations, travelers will have access to more than 55 new dining spots focusing on fresh, locally sourced ingredients and showcasing regional and local dining experiences.
OTG Management will work with Rockwell Group, Crème Designs, David Mexico Design Group and Parts and Labor Design to completely change Terminal C’s dining and retail space. Nearly 60 gate areas in the terminal will receive custom seating and tables to create a lounge-like atmosphere. The carrier is also installing more than 10,000 power outlets and USB ports.
As previously announced in September, United will install nearly 6,000 iPads in restaurants and gate areas to track their flights in real time and order food, beverages and other amenities via a visual menu available in 20 diﬀerent languages. Orders will be delivered to customers’ seats within 15 minutes and they will be able to pay for items using Mileage Plus frequent-flyer miles.
Work at Terminal C is already underway, with more than 45 of the new restaurants and retail markets opening in the next seven weeks. All the changes are expected to be phased in over the next 18 months, with the ﬁrst permanent installations debuting in the summer of 2015.
In February 2013, OTG did a similar transformation at Delta’s Terminal D in LaGuardia Airport. Contributor Jason Rabinowitz wrote that the facility’s Burger King was replaced by Custom Burgers by Pat La Frieda and Prime Tavern. A full blown food court and sushi bar with excellent and healthy choices now greets passengers after security.
And passengers have access to 700 iPads throughout the terminal, attached to tables, chairs, and desks that allow them to order food and other items on high resolution graphical menus, with delivery to wherever they are sitting. The iPads also allow free access to the full internet, and can be set to provide instant flight updates.