MIAMI — United Airlines and OTG Management are partnering to enhance the passenger experience for United customers at Newark Liberty International Airport, with OTG set to invest $120 million to retrofit Terminal C at United’s hub. The wide-ranging refresh will bring updated interiors, new dining options, and technology integration to the poorly rated terminal that houses the majority of United’s operation at Newark.
After the retrofit, customers will have access to more than 6,000 iPads, which they will be able to use to browse the internet, check on their flights, and order food and merchandise. More than 10,000 power outlets and USB interfaces will be placed throughout the terminal as well. Dining options will be refreshed, with up to 55 new dining venues, and food and beverage service at 60 of Terminal C’s 68 gates.
Customers have complained about the poor passenger experience in Newark for years, and OTG’s refreshed design should replenish Terminal C with comfortable seating, better lighting, and less dingy flooring. OTG also has a presence at several other US airports, including Terminals C and D at New York La Guardia, Terminals 1 and 3 at Toronto Pearson, Concourse G at Minneapolis / St. Paul, and Terminal 5 at New York JFK. In particular, JetBlue’s Terminal 5 has won rave reviews and several awards for its passenger experience, and United is banking on delivering a similar experience to its Newark customers.