Article Written by Thomas Saunders
MIAMI – A new facial recognition software has been inaugurated at Miami International Airport (MIA).
Through a partnership between MIA, Lufthansa, U.S. Customs and Border Protection (CBP) and global air transport IT provider SITA, passengers who fly from Miami to Munich will be able to experience a smoother boarding experience following the introduction of this service where passengers will be able to board without boarding passes.
The new service uses ‘Biomentric Exit’ technology, which in layman’s terms, uses facial recognition to allow a user to board, or not.
The boarding process should take two seconds at most, with 99% accuracy.
“MIA continues to explore innovative ways of streamlining and expediting the travel experience for visitors to our community,” said Miami-Dade County Mayor Carlos A. Gimenez.
“I look forward to seeing biometric exit technology expand throughout MIA and enhance the level of customer service for its passengers.”
“CBP is leading the transformation of the travel experience, but we could never do this alone,” said CBP Miami Port Director Christopher Maston.
This innovation for boarding is following on from the introduction of all biometric check-in at concourse E in Miami, which has lowered the check-in time by 80%.
“Our collaboration with our partners at the Miami-Dade Aviation Department, Lufthansa and SITA have resulted in real momentum toward enhancing both traveller safety and convenience at MIA. Collectively, we are making history and delivering clear and undeniable benefits to travelers,” Maston added.
Lufthansa’s Group Senior Director Product Management Ground & Digital Services, added that this process is an efficient and hassle-free form of travel that helps speed up the boarding process while also increasing security. “We are thrilled to be the launch airline that introduces this technological advancement at MIA,” he said.
“We have worked closely with the US CBP, airlines and airports to design a seamless biometric exit solution that meets the needs of all parties. SITA Smart Path™ is based on industry-standard common-use gates so it can be used by any other airline at MIA.”
The system was awarded the 2018 International Airport Review Award winner in the passenger Experience and Seamless Travel category.
This path that we’re seeing from Miami makes it stand out from the crowd as an easy to transit airport and is definitely something to keep watching in the future.