LONDON – A massive IT outage from provider Vodafone shut down all flight information display boards in London-Gatwick Airport’s (LGW) North and South terminals.
Staff at LGW had to think quickly and revert to quite an old method—the Whiteboard.
Pictured below by Edmund von der Berg, staff members were seen updating the whiteboard with the statuses of all of the flights due to depart Gatwick.
Gatwick Airport said, “We are sorry, but due to an IT issue our flight information is not displaying correctly. Please use the temporary flight boards in the departure lounges or listen for airline flight announcements. We are expecting to resolve the issue soon and apologize for the inconvenience.”
“Due to damage to a Vodafone
A Vodafone spokesperson said, “We have identified a damaged
The fact that some passengers have still managed to depart on time suggests that the contingencies did work.
A picture taken by a traveler via Twitter shows the large and extensive queues to be able to see the single whiteboard in the area.
Another complaint by fellow travelers was that the LGW Twitter account could have published photos of the flight boards to reduce overcrowding.
While this may be an inconvenience to travelers, their flights are still departing on time, which can be credited to the staff giving regular updates at the airport and pointing them in the right direction.
At the time of publishing this story, the problem has not yet been solved and the LGW staff continues to use the whiteboard as a primary form of flight information.
It is also unclear when they can expect the problem to be solved.
This is a developing story.