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United To Upgrade Los Angeles LAX Customer Experience

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United To Upgrade Los Angeles LAX Customer Experience

United To Upgrade Los Angeles LAX Customer Experience
May 13
16:18 2015

MIAMI — United Airlines offered a sneak preview on how it will bring its customers traveling through Los Angeles International Airport (LAX) convenience, comfort, and class.

The airline held a small event at LAX on Wednesday with employees from each of the airline’s work groups, United executives, Eric Garcetti the mayor of Los Angeles, Tom LaBonge a Los Angeles city councilmember, Sean Burton the president of the Los Angeles World Airports (LAWA) Board of Commissioners, and Gina Marie Lindsey the executive director of LAWA.

LAX+baggage+claim

United executives outline the current plan to upgrade the passenger experience in which the airline will spend more than half a billion dollars to refresh almost every inch of its LAX facilities. Some of the upgrades include an updated ticket lobby with self-tagging machines and more kiosks; plus, there will be updates to the security screening technology to help expedite the curb to gate time, and there will be renovations to the gate area.

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As far as the United Club is concerned, it will be renovated, and there will be an outdoor terrace quite similar to Delta’s Sky Decks at select SkyClub locations.

“From a state-of-the-art ticketing lobby to a sleek and spacious United Club lounge, we are enhancing the airport experience at LAX and giving our customers more of what they want when traveling – greater choice and control, consistency and comfort,” said Sandra Pineau-Boddison, senior vice president for Customers at United. “We are grateful to the City of Los Angeles for its partnership on this project, which helps ensure this key United hub remains one of the country’s premier global gateways.”

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“Today’s investment by United is the latest in our more than $7 billion overhaul of LAX,” said Garcetti. “Whether by upgrading nearly every terminal or bringing in ridesharing services to pick you up, we’re making LAX a world-class airport befitting of our global city.”

“The partnership we have with United will create the world-class experience we want for all LAX passengers,” said Burton. “As our passenger base continues to grow, we are working hard to improve the guest experience, making their journey through LAX more efficient and comfortable today and in the future.”

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The airline has been investing quite a bit in its hubs lately. On Monday, the airline held a ground breaking ceremony in Houston for its new Terminal C North Concourse that will open in early 2017. Plus, executives explained at the Phoenix Aviation Symposium last week that the airline is testing some new concepts to upgrade its gate areas at a handful of gates at Chicago O’Hare.

 

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