Ryanair Boeing 737-8AS reg. EI-DHT on final at Naples International Airport (NAP). Photo: Marco Macca - @aviator_ita

LONDON – Ryanair (FR) today released its monthly customer service statistics, showing that 98% of November flights arrived on-time.

The ‘Rate My Flight’ customer experience survey for November indicates that 92% of 23,000 respondents rated their flight ‘Excellent / Very Good / Good’, as well as high ratings emerging for crew friendliness (94%), onboard service (93%), range of food & drink (86%), and boarding (90%).

Rate My FlightExcell /V Good / Good
Customer Experience92%
Crew Friendliness94%
Onboard Service93%
Food & Drink Range86%
Boarding90%
Ryanair Boeing 737-8AS taking off from Naples International Airport (NAP). Photo: ©Marco Macca – @aviator_ita

Statement from Ryanair


Dara Brady, Director of Marketing and Digital at FR, said, “FR Group Airlines carried 2m customers in November, and we are pleased that 98% of our flights arrived on time.”

“We’re delighted that 92% of customers surveyed (23,000), who have been flying with our new health guidelines, rated their FR flight in November as ‘Excellent/Very Good /Good’ using FR’s Rate My Flight feature, which allows all customers to provide real-time reviews of their flights via the Ryanair app and email.”


Featured image: Ryanair Boeing 737-8AS reg. EI-DHT on final at Naples International Airport (NAP). Photo: Marco Macca – @aviator_ita

Like what you see online? Make sure to subscribe to the print edition of Airways today for exclusive content including airport reviews, trip reports, interviews, and more. Also, be sure to check out our brand new Airways Prints store to purchase world-class aviation photography.