LONDON – British Airways will move to New York-JFK’s new Terminal 8 together with American Airlines. The carrier will celebrate a century at JFK’s Terminal 7 this year and will remain there until 2022.
British Airways currently carries thousands of passengers from London and New York every week and says that they are still fully committed to improving its customer experience at JFK.
The carrier has invested around £52 million into the terminal to improve customer experience, which has seen new lounges for their First and Club World customers being built.
Alex Cruz, British Airways’ Chairman, and CEO said, “We’re excited to announce our move to Terminal 8, alongside American Airlines, our Atlantic joint-business partner.”
“Offering the best customer experience at JFK now and in the future is a top priority. We look forward to working with the Port Authority and American Airlines to continue building a world-class transatlantic travel experience in our new home from 2022,” Cruz said.
Over the next four years, British Airways is expected to invest more than £250 million into the terminal, offering a world-class experience every time its customers fly to New York.
Some of the changes made to the terminal will include additional gates, an enhanced state of the art baggage system, premium check-in areas, new and improved lounges, as well as upgraded concessions.
In addition to the four-year investment plan for customer experience at JFK, the carrier will over the next five years invest £6.5 billion on new aircraft, new cabins, new catering, new lounges, improved WiFi, and new routes.
British Airways, which is in a joint business partnership with American Airlines across the Atlantic, operate about 70 flights a week between London and the USA.
British Airways said: “by bringing their network fo flights together, they can give their customers convenient flight schedules at competitive fairs from eight hubs throughout North America and three hubs in Europe”.
British Airways have said that more detailed plans on how the new Terminal will look will be published in due course.
After 45 years of service to JFK, this announcement from British Airways was be welcomed by many customers, but will also be a sad day for many as the move will see the carrier move away from its current terminal, which holds the iconic Concorde Lounge and was the original BOAC Terminal.