MIAMI — Air Italy inaugurated its third international destination in less than five months after it launched operations to New York (JFK) and Miami (MIA) from its new hub in Milan-Malpensa (MXP).

The new non-stop flight to Bangkok (BKK) will run four times per week (Mondays, Wednesdays, Fridays, and Sundays), increasing to five times during winter season (starting October 28, 2018).

The airline continues to grow its long-haul network with the arrival of the third Airbus A330-200, leased from parent company Qatar Airways.

Currently, Air Italy has taken delivery of two brand-new Boeing 737 MAX 8s and three Airbus A330-200s. In addition, the airline continues to operate six ex-Meridiana 737-800s on its domestic and regional network. 

Air Italy currently boasts five different liveries. Pictured, only three can be appreciated.

The new long-haul operation from MXP is continuously fed by domestic flights from Rome, Naples, Palermo, Catania, and Lamezia Terme.

Just recently, the airline inaugurated its MXP-Lamezia Terme service, the fifth domestic destination in the airline’s timetables.

Welcome, Bangkok

As Italy and Thailand celebrate 150 years of diplomatic relations, the new Italian carrier has chosen to inaugurate this route to cater for a market that’s currently only served by Thai Airways.

Air Italy’s three A330-200s come equipped with 24 seats in Business Class and 228 in Economy Class, paired with the airline’s in-flight Wi-Fi offering, as well as the premium a-la-carte service in the front section of the plane.

“With the opening of this third new international route this year to Bangkok, Air Italy is delighted and proud to fly for the first time to Thailand, a country famed for its beauty and one which is sure to prove popular with our ever-expanding customer base,” said Air Italy’s COO, Neil Mills.

“Our mission is to deliver a superior and memorable customer experience on board all our flights, and I am extremely confident that this new route will prove to be just as successful as our other new destinations,” said Mills.

According to the COO, Air Italy has had a tremendous summer season with over 90% of load-factors on all its international flights. 

“This confirms that our business plan is proving to be successful and that we are already delivering on our promise of providing our customers with a new choice for their worldwide travel,” he said.

“Knowing how much Italians love Thailand for its beautiful land, sea, culture, and food, we are delighted to now offer them a supremely comfortable direct flight from Milan, with our new signature Italian style on board, before they savor the taste of Asia during their stay in Thailand,” concluded the excited COO.

During the ceremony, the airport’s COO, Giulio De Metrio admitted to being “very pleased” to inaugurate this new flight to BKK.

“After New York and Miami, this new Eastern destination confirms the importance of Air Italy’s expansion plan,” he said.

Milan-Malpensa was ditched by Alitalia, its former primary user, back in 2009 when the Italian flag carrier decided to relocate most of its operations to Rome-Fiumicino (FCO).

“We are very pleased that the airline chooses to invest in our airport. The new flight to Bangkok meets the need of a growing market, as demonstrated by the positive numbers recorded last year,” said De Metrio.

In addition to the BKK service, Air Italy will launch flights to Delhi (DEL) and Mumbai (BOM) on October 28 and 30, respectively. 

Before the end of this year, the carrier will be flying long-haul to JFK, MIA, BKK, DEL, and BOM, keeping the promise of running a strong international network during the first six months of operations.

Photos and a Chat with Air Italy

Rossen Dimitrov, Air Italy’s Chief Customer Experience Officer, tells Airways that the route “was initially planned for three times per week but will be upgraded to five by the end of October.”

Likewise, the Miami route was upgraded to year-round after the positive results of the first months of operating the route. Air Italy had originally envisioned MIA as a seasonal service.

Rossen Dimitrov

“Bangkok is a very important destination for Air Italy. The relationship between Italy and Thailand is very strong, stemming from 150 years of relations between the two sides.

Dimitrov, who was onboard the inaugural flight to BKK with Neil Mills, explained that “our menu for the inaugural flight is inspired by an Italian fusion, offering more personality to the route and to those flying to Bangkok to enjoy the local delicacies.”

However, on the return flight from BKK, the service changes. “We offered a Thai/Asian fused theme, offering Thai flyers their local delicacies when onwards to Milan.”

Dimitrov expanded that Air Italy’s flights “are tailored for Italians and European but they are also tailored to complement Thai and other Asian passengers traveling to the continent and into Europe.”

With the upcoming opening of Mumbai and Delhi, Rossen Dimitrov admits being excited to “connect customers with these two brand new destinations.”

“It is all about bringing the Italian icon to Thailand,” he says. “It is a very exciting and happy time for Air Italy.”