DALLAS — Southwest Airlines has announced a three-year plan to modernize its operations and boost profitability. 

The "Southwest. Even Better." initiative, unveiled at the company's Investor Day in Dallas, outlines several significant changes to the airline's traditional model as the carrier is embroiled in a shareholder roe with activist investor Elliot Investment Management (EIM).

We already know the carrier intends to implement assigned seating by early 2026, a change from its long-standing open seating policy. In response to changing consumer tastes and hoping to maximize income per passenger, the airline will also provide premium seating choices with greater legroom on around one-third of its seats.

Southwest also said it would keep its popular "bags fly free" policy, claiming studies that show altering this policy would probably lower demand more than any possible income from bag taxes. So what's new for WN according to today's announcement?

Transformation Plan Offerings

1. Global airline partnerships, starting with Icelandair (FI): Expected launch in 2025 through Baltimore-Washington International Airport (BWI) serving as its first U.S. gateway for the carriers. WN intends to add at least one additional partner carrier next year.
2. "Getaways by Southwest," a new vacation package product launching in 2025: Vacation packages that come with "friendly policies."
3. Enhancements to the Rapid Rewards loyalty program: Members will earn and redeem points at the same rate that they do today, and WN will continue "to offer no blackout dates, uncapped reward seat availability, and points that don’t expire."

On the first point, FI announced today it would start flying to Nashville (BNA), a WN link. Flights from Reykjavik (KEF) to BNA commence on May 16, 2025 four time weekly with a Boeing 737-8: FI825 Depart KEF 5:10 PM Arrive BNA 7:30 PM, and FI824 Depart BNA 8:55 PM Arrive KEF 8:40 AM (next day).

On the last point, WN says it will "update its Tier Benefits with the transformation giving A-List and A-List Preferred Members even better benefits." The airline will also soon share "updates to its credit card program, including how assigned seats and premium seating will offer Cardmembers even more value."

Operationally, WN seeks to increase efficiency with programs that include faster aircraft turnaround times and 24-hour operations, a move harkening back to its glory days. Without more aircraft capital expenditure, these initiatives should finance most new capacity increases over the next three years.

Financially, with a 15% or more return on invested capital, the airline forecasts almost US$4 billion in cumulative incremental earnings before interest and taxes by 2027. The board's approval of a US$2.5 billion share repurchase program shows faith in the strategic plan.

Southwest's CEO Bob Jordan stated, "We're now ushering in a new era at Southwest, moving swiftly and deliberately to transform the Company by elevating the Customer Experience, improving financial performance, and driving sustainable shareholder value."

Jordan underlined that that the plan that presented today "was intentful... detailed... well constructed,” later addressing EIM directly. “For Elliott to call that plan rushed and haphazard is inane.”

The airline also announced the addition of a new board member, effective immediately, Robert "Bob" Fornaro, an airline executive with four decades of industry experience.

Beginning in May 2014 until September 2019, Fornaro presided over Spirit Airlines (NK) on the Board of Directors; from January 2016 until December 2018, he took the helms of NK as President and CEO, guiding the low-cost carrier through a period of significant expansion.

Atlanta Cuts, Elliott Investment

Yesterday, WN announced cutting roughly a third of its flights via Atlanta to save costs on underperforming routes. This is the airline's most recent attempt to enhance operations in response to criticism from EIM.

The service modifications were previously announced this year and follow other recent initiatives to revitalize the company and improve performance. The cuts are offset by WN's Nashville expansion and additional redeye flights to Hawaii, the latter of which will face increased competition after the Alaska-Hawaiian merger, though WN has an opportunity to improve its inter-island offering.

Elliott Management announced on Tuesday that it would convene a special meeting “as soon as next week,” following the airline's announcement of a broad board reorganization that it thought would prevent a proxy war.

The carrier's second-largest stakeholder, hedge fund EIM, is putting pressure on WN to modernize its operations and turn a profit again. EIM contends that the airline is years behind competitors in implementing improvements, which has negatively impacted financial performance and lowered the value of the stock.

As a result, the activist investor is attempting to remove Executive Chairman Gary Kelly and CEO Bob Jordan, who previously stated that he will retire in 2025. EIM has proposed a list of ten directors, including airline executives and former government officials or regulators.

Our Take

The airline expects the announced changes will help it meet evolving customer needs while returning to industry-leading profitability. Implementation of various aspects of the plan will occur gradually over the next few years, with assigned seating set to debut in the latter half of 2025. It seems today's pitch seemed to delight WN shareholders; they've sent the stock up 10%.

However, WN's three-year plan will most likely not nudge the hedge fund into backing down on its stance against the airlines leadership, but we'll have to wait until next week to know for sure what the "new era at Southwest" will look like.