DALLAS — IndiGo's (6E) website and booking system were significantly impacted today by a malfunction in its passenger reservation and check-in system, resulting in significant delays for passengers.
The airline issued an advisory in which it stated that customers may encounter longer queues at the airport and slower check-in periods, explaining that it was "having a temporary system slowdown that is affecting our website and booking system across our network."
IndiGo stated in the advisory that customers may experience lengthier queues at the airport and slower check-in times as a consequence. In the meantime, the airline was issuing handwritten boarding permits, according to economictimes.indiatimes.com.
The carrier assured, "Our airport team is available and fully dedicated to assisting everyone and ensuring a smooth journey. Be assured, we are working diligently to restore stability and normalcy as quickly as possible. We regret the inconvenience caused and appreciate your understanding and patience during this time."
Update
IndiGo gave an update to the situation, stating via X that its airport systems and services were back in operation following a 10-hour technical glitch.
The airline did note that certain applications were still unavailable due to the its ongoing efforts to completely restore its systems.
The airline had already experienced a technical disruption in July as a result of the global outage of Microsoft systems, which necessitated the cancellation of more than 1,000 flights.
IndiGo is the busiest airline in India, transporting six out of every ten domestic passengers. It conducts over 2,000 flights daily.
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